Return Policy
Warranty Claims
Beach Potato Embroidery physical products are warranted to be free from all defects in materials and workmanship on delivery. If any goods arrive damaged, please contact our Customer Service team within 2 weeks of delivery of the product for either a replacement or refund.
Damage due to abuse, misuse, normal wear, industrial use or neglect IS NOT covered. Defective products will be replaced or substituted with the same product or one of equal value at the sole discretion of Beach Potato Embroidery.
ALL warranty claims MUST include the following forms of proof of purchase:
Proof of purchase – We must be able to see that you have purchased the product from our website (this may be your order number, account/name the order was placed under etc).
Proof of damage or defect must be submitted as a photo to our Customer Service team via email to the address below.
support@beachpotatoembroidery.com
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Delays / Lost in Transit
Currently due to the on-going pandemic there may be additional delays to your order.
If your order is currently in transit and there has not been a tracking update for an extended period of time we would recommend first contacting the postage service to inquire about the status of your parcel.
US Orders: If there has been no tracking update for over 4 weeks please get in contact with us and we will investigate further as it may have been lost in transit.
Returns Policy
We offer warranty on damage (see section above).
Returns due to change of mind
We want you to be satisfied with your purchase and experience, however if you have changed your mind, we may offer you a refund or store credit provided that the following conditions can be met:
The request is made within 30 days of purchase; and
You are able to provide satisfactory proof of purchase; and
The merchandise is in a saleable condition, that it is unused with all original sealed packaging or tags attached and where the product seal is not broken or tampered; and
The item is not subject to the exclusions listed below.
Excluded change of mind items
Digital designs and Gift cards
Our team members will assess the item (in-store and online returns) to determine whether a refund will be offered in accordance with our Returns Policy. Please note that delivery costs are non-refundable for change of mind returns
We recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. Beach Potato Embroidery is not responsible for returns that are not received or damaged during return postage.
Merchandise received by us after the specified return period will not qualify for a refund. In this case, the parcel will be returned to sender.